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Steve008's avatar
Steve008
Explorer | Level 3
5 years ago

mp4 files can't be previewed from an archive file

Hi, Can someone help with this error please.. ".mp4 files can't be previewed from an archive file" I could preview mp4 files for many years until now. Any ideas? The video files are only small, 20...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Steve008, let's see what we can do here. 

Out of curiosity, which platform do you use when getting this error? 

Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual. 

Let me know what you find.
  • Steve008's avatar
    Steve008
    Explorer | Level 3
    5 years ago

    Hi Lori,

     

    Please find a screenshot of the error attached. I use Chrome but the same thing happens on Safari and Firefox. I have tried allowing all cookies but it did not resolve the issue. I have been able to preview mp4 many times with Dropbox in the past. Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thank you so much for the info Steve008! 

      Audio and video files within an archive file can not be previewed.

      Have you tried un-archiving the zipped file first, then trying to preview the.mp4? 

      You can also download the file to your local device, and preview it there. 

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