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Forum Discussion
Steve008
4 years agoExplorer | Level 3
mp4 files can't be previewed from an archive file
Hi, Can someone help with this error please.. ".mp4 files can't be previewed from an archive file" I could preview mp4 files for many years until now. Any ideas? The video files are only small, 20...
Megan
Dropbox Staff
4 years agoHi Steve008, let's see what we can do here.
Out of curiosity, which platform do you use when getting this error?
Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual.
Let me know what you find.
Out of curiosity, which platform do you use when getting this error?
Also, feel free to send me a screenshot of the message you received. It'll help me get a better visual.
Let me know what you find.
- Steve0084 years agoExplorer | Level 3
Hi Lori,
Please find a screenshot of the error attached. I use Chrome but the same thing happens on Safari and Firefox. I have tried allowing all cookies but it did not resolve the issue. I have been able to preview mp4 many times with Dropbox in the past. Thanks
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