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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for letting me know, Robin130. 

Since the file plays normally on another browser, I'd recommend carrying out a few browser-specific troubleshooting steps, such as ensuring that your browser is up to date and not running any third party plugins or extensions. 

I understand that this may not be the ideal reply you were looking for but let me know how it goes and if you have any other questions. :slight_smile:

Robin130's avatar
Robin130
Explorer | Level 3
7 years ago

After I disable ALL add-ons I get a message that it wants me to install Adobe Flash Player when I try to play the .mp4 again. I am running around in circles.

  • Robin130's avatar
    Robin130
    Explorer | Level 3
    7 years ago

    Browser automatically updates.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for keeping me in the loop, Robin130. 

    Out of curiosity, did you install/run Flash Player? Did you see a change in behavior by any chance? 

    Let me know of any updates!

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