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MP4 files won't play. ".mp4 files are supported but something went wrong."
So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
I have the same problem ... as this seems to be a known problem and has been affecting people for years, why is it not being sorted out?
I've been sending video files via Dropbox for 7 years, then today, out of the blue, everything I send to any customer fails with this error! Every customer has their own IT stuff, so this is affecting every browser, not just my end but everywhere, so no point whatsoever in trying to troubleshoot this end.
Lusil
Dropbox Staff
Dropbox StaffHi jenny14, thanks for nudging us on this thread and I'm sorry to hear that you've recently been having this issue as well.
Although a lot of users have reported the same behavior, it may require account-specific info to be able to troubleshoot efficiently for each case.
For this reason, if you'd like us to have a better look into this with you, you can contact our Support team, or I can send you a ticket if you prefer.
Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Thanks again!
- Hi, I'm having the same problem and have tried all the steps. I even installed firefox and tried it on there. Any help would be greatly appreciated, thanks.
- Lusil
Hey Netnet22, thanks for reaching out to us on this thread.
Since you mention that you've checked all the steps outlined on this thread - awesome work by the way! - could you also let me know if the file previews normally when you download and open it locally on your device?
Keep me posted - thanks!
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