Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
7 years ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
Error Messages
Preview
sort
PDFFILESSUPPORT's avatar
PDFFILESSUPPORT
Explorer | Level 3
6 years ago

The browsing history is cleared.

The 3rd party extensions on Chrome being run are Google Docs offline 1.10.0, Google Meet Grid, Google Slides 0.10, Docs 0.10, Sheets 1.2. Also, it is on developer mode.

  • PDFFILESSUPPORT's avatar
    PDFFILESSUPPORT
    Explorer | Level 3
    6 years ago

    Also, when I went to download settings, in Google Chrome, this are the cookies attached to Drop Box.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the additional info, PDFFILESSUPPORT. 

       

      Were these files originally uploaded by you or were they shared with you via a shared folder?

       

      Also, are you able to preview the videos when you download them locally? 

      • PDFFILESSUPPORT's avatar
        PDFFILESSUPPORT
        Explorer | Level 3
        6 years ago

        A link was provided, via email, to direct me to the document. The link navigates me to try to open the items, in Dropbox, but I continue to get the message.

        Also, anytime I tried to view documents from the provider, via their website, I continue to get the same message. The provider's name is Emergent Tree, if that helps.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content