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MP4 files won't play. ".mp4 files are supported but something went wrong."
So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
Lusil
Dropbox Staff
Dropbox StaffThanks for the additional info, PDFFILESSUPPORT.
Were these files originally uploaded by you or were they shared with you via a shared folder?
Also, are you able to preview the videos when you download them locally?
A link was provided, via email, to direct me to the document. The link navigates me to try to open the items, in Dropbox, but I continue to get the message.
Also, anytime I tried to view documents from the provider, via their website, I continue to get the same message. The provider's name is Emergent Tree, if that helps.
- Lusil
Hmm. :thinking: Does this error message appear for the user who uploaded the content as well?
Yes this issue happens even for the user who uploads it. It just happened to me right now.
No. They are not getting the message.
What is interesting, is that other users are able to access the files with no problem on their devices. In fact, I was able to access the files on a different PC, but not my laptop. I have reached out to our technology department. We troubleshooted updates on my laptop (cookies, filter, etc.) and the message still populates.
Just to recap, once I click the link, it navigates to DropBox, thinks about it, and BANG something prevents the files from uploading. It gives me the message.
Just checking back....
Dropbox support, have you rectified the problem? I haven't heard back from DropBox Support in a few days.
The "mp4 player....." messages continues on my end.
Any thoughts?
- Lusil
Hey everyone, thanks for your patience on the matter.
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