Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

runruh1981's avatar
runruh1981
Explorer | Level 3
6 months ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

This is the second time I have gotten this message from a file that my instructor shared. Last time was a couple weeks ago and it started working after trying a few things. Today I'm having the same...
Error Messages
Preview
Videos
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey runruh1981, welcome to our Community. 

First off, can you clarify the total size of the video you’re previewing? What other troubleshooting steps have you already tried?

I’d also like to know what’s the type of Dropbox account your instructor has, since there can be a few limitations based on it. 

Feel free to send me a screenshot of the error you keep receiving, as well. 

Ping me once you have more info.

runruh1981's avatar
runruh1981
Explorer | Level 3
6 months ago

The error is in my post title above. I don’t know the file size as I can’t access it and I can’t speak to my instructor directly.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    6 months ago
    runruh1981 wrote:

    I can’t speak to my instructor directly.

    You will need to because that sounds almost certainly like its the issue. 

    Or, you need to download the whole file locally and play it that way - which will not have the limitations of the web play back on it

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content