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Chloemaryland's avatar
Chloemaryland
New member | Level 2
2 years ago

My MS Word and PDF files have become corrupt, after switching to a new Dell computer.

I recently bought a new laptop (Dell). Now when I try to access my MS Word or PDF files from Dropbox, I get a message that says that these files are corrupt and cannot be accessed. I am also unable t...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi @Chloemaryland! Welcome aboard our Community.

 

When saying your files appear to be corrupt, is this happening on www.dropbox.com or your desktop app? Can you send me a screenshot to have a visual? 

 

Also, what happens exactly when trying to download them? 

 

Let me know and we’ll go from there.

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