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My .txt files appear empty when previewing them on the iOS mobile app
Hello everybody.
I have created txt files in my Desktop Dropbox App. On my PC I can read them, no problem.
However on the mobile Apps (iPhones, iPAD) I can see the .txt files and their titles, bu...
Hello Megan,
yes, the font is definetely supported (Consolas, regular, 11).
However, I have cheked the file size as per your suggestion and... it's 0 KB (!); and this is not rounding. because the "size on disk" is 0 KB , too!
What's weird is that the file does have content, because when I open it from the mobile app is empty, but when I open it from the Dropbox folder on my desktop computer everything is normal and I can see the content.
I suspect there might be an issue wiht my Office suite (which I have regularly purchased).... but could not find any similar problem reported on google so far. Very strange.
Anyway, if you don't have any further comment or idea, I think I should investigate the issue with MS
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey davide4â, thanks for the heads up!
I'd also suggest that you further troubleshoot with Microsoft, and gather as much info as possible from there.
I'm saying that because based on the info you've provided, it looks like the files are synced to Dropbox as 0kb. Which means that they are somehow created as empty, even though they have content in them.
In this case, it'd make sense that they wouldn't preview on our website, or mobile app. If you check with Microsoft, don't hesitate to give us an update, and let us know if you managed to get to the bottom of this.
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