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deewheeler7's avatar
deewheeler7
Explorer | Level 3
2 years ago

My Video Only Plays Sound With No Picture

It was working great & now it sends the sound only.  The Video doesn't show up.  What can I do?
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey deewheeler7, how exactly did you transfer the video?

 

Did you use the desktop app, to sync it from the website locally to the device, or by downloading it from your account online? 

 

Also, keep in mind that you can see your Support options by visiting this page. 

deewheeler7's avatar
deewheeler7
Explorer | Level 3
2 years ago

I had used this transfer before, but this time while emailing it again from Dropbox it showed the video.  Then as it played the picture went away & it only had sound.

  • deewheeler7's avatar
    deewheeler7
    Explorer | Level 3
    2 years ago

    It went through perfectly on WeTransfer.  I called Apple Support & they said there is a problem on your end.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey deewheeler7, just to make sure we're on the right page here: did you use a File Transfer?

     

    If so, have you tried previewing it from a different video player?

     

    If I were you, I'd also visit this page, in order to delete the transfer and re-create it, if possible of course. 

     

    To delete a transfer from your list, you can click the ‘…’ button to the right of the transfer’s name and delete the transfer. 

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