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Forum Discussion
deewheeler7
2 years agoExplorer | Level 3
My Video Only Plays Sound With No Picture
It was working great & now it sends the sound only. The Video doesn't show up. What can I do?
deewheeler7
2 years agoExplorer | Level 3
I had used this transfer before, but this time while emailing it again from Dropbox it showed the video. Then as it played the picture went away & it only had sound.
deewheeler7
2 years agoExplorer | Level 3
It went through perfectly on WeTransfer. I called Apple Support & they said there is a problem on your end.
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