Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

benedicttwl's avatar
benedicttwl
New member | Level 2
9 months ago

Network error downloading large files with Dropbox Transfer

I received a "protected" link with a few files from a client. I'm required to sign in to access large documents.  However, upon signing in (with the correct credentials), the following message is di...
Download
Dropbox Transfer
Error Messages
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the screenshots benedicttwl - much appreciated.

Can you maybe try using another network or device and let me know if you get the same error? 

benedicttwl's avatar
benedicttwl
New member | Level 2
9 months ago

Hi Walter, yes, I've tried multiple networks and multiple devices, including on mobile. 

I'm using a MacBook, if that's relevant. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    I see, thanks for letting me know benedicttwl 

    Can you also clarify if your client is using an individual Dropbox account or a team one?  When you say the transfer is 'protected' can you elaborate a tad on that too?  

    • benedicttwl's avatar
      benedicttwl
      New member | Level 2
      9 months ago

      I'll check with the client. 

      Regarding 'protection', I'm quoting my client: 
      "Our files are protected against unauthorized access, In order to access them kindly input your correct email credentials, it will connect to your email provider through a secured IMAP channel to authorize your file download."

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey benedicttwl, I’d like to clarify one more thing. If you sign in to your Dropbox account on your browser and then, open the link you received by your client, are you still being asked to log in to Dropbox? 

        If you are, can you please double check the URL of the Transfer link you received to make sure it starts with www.dropbox.com/transfer/?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!