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Forum Discussion
benedicttwl
9 months agoNew member | Level 2
Network error downloading large files with Dropbox Transfer
I received a "protected" link with a few files from a client. I'm required to sign in to access large documents. However, upon signing in (with the correct credentials), the following message is di...
Nancy
Dropbox Community Moderator
9 months agoHey benedicttwl, I’d like to clarify one more thing. If you sign in to your Dropbox account on your browser and then, open the link you received by your client, are you still being asked to log in to Dropbox?
If you are, can you please double check the URL of the Transfer link you received to make sure it starts with www.dropbox.com/transfer/?
benedicttwl
9 months agoNew member | Level 2
Hi Nancy , yes. Even if I am signed in to my Dropbox account on my browser, and then open the link I received, I'm still asked to log in to Dropbox.
The URL of the Transfer link is not www.dropbox.com/transfer/?
It's a glitch.me link. I checked the URL using URLVOID and CloudFlare Radar and both tools didn't raise any red flags.
- Nancy9 months ago
Dropbox Community Moderator
Thanks for clarifying, benedicttwl! Please keep in mind that official Dropbox Transfer links should have the URL I mentioned above. Can you please contact your client directly and ask them about the exact steps they followed to generate this link? I’m also including the steps on how to create a Dropbox Transfer here.
Other than that, since you clicked on a link that doesn’t seem to be generated by Dropbox directly, I’d suggest resetting your Dropbox password in the meantime.
Let me know once you have more updates from your client.
- benedicttwl8 months agoNew member | Level 2
Hi Nancy ,
Adding an update to this. Turns out this was a phishing link. I received another such email a few days ago. Similar download link (glitch.me) and when I replied saying that I can't download the files and requested an official Dropbox link, the sender replied with this:
"Our files are protected against unauthorized access, In order to access them kindly input your correct email credentials, it will connect to your email provider through a secured IMAP channel to authorize your file download."
The same reply as my 'client' in the case above.Leaving this here to raise awareness. It was hard for me to find information about this phising scam on Google.
Thanks for your patience and help earlier.
- Hannah8 months ago
Dropbox Community Moderator
Thanks for the update on this, benedicttwl.
I'm glad to see that you were able to figure this out.
I'd also suggest forwarding this link to abuse@dropbox.com, so that our team can be made aware of it as well.
Thanks.
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