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benedicttwl's avatar
benedicttwl
New member | Level 2
9 months ago

Network error downloading large files with Dropbox Transfer

I received a "protected" link with a few files from a client. I'm required to sign in to access large documents.  However, upon signing in (with the correct credentials), the following message is di...
Download
Dropbox Transfer
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for clarifying, benedicttwl! Please keep in mind that official Dropbox Transfer links should have the URL I mentioned above. Can you please contact your client directly and ask them about the exact steps they followed to generate this link? I’m also including the steps on how to create a Dropbox Transfer here.

Other than that, since you clicked on a link that doesn’t seem to be generated by Dropbox directly, I’d suggest resetting your Dropbox password in the meantime. 

Let me know once you have more updates from your client.

benedicttwl's avatar
benedicttwl
New member | Level 2
8 months ago

Hi Nancy​ , 

Adding an update to this. Turns out this was a phishing link. I received another such email a few days ago. Similar download link (glitch.me) and when I replied saying that I can't download the files and requested an official Dropbox link, the sender replied with this: 

"Our files are protected against unauthorized access, In order to access them kindly input your correct email credentials, it will connect to your email provider through a secured IMAP channel to authorize your file download."

The same reply as my 'client' in the case above. 

Leaving this here to raise awareness. It was hard for me to find information about this phising scam on Google. 

Thanks for your patience and help earlier. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the update on this, benedicttwl.

    I'm glad to see that you were able to figure this out.

    I'd also suggest forwarding this link to abuse@dropbox.com, so that our team can be made aware of it as well.

    Thanks.

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