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Newly added documents don't show up on our Dropbox.
We are having a problem where new documents being added to our DropBox are not showing up. The person who added the documents can see them but no one else can. I can't tell what documents are and are...
Got it Kathe Debenham!
So it looks like this might be a syncing issue.
Would you mind checking on your task/menu bar and let me know if you see your little Dropbox icon, next to your WiFi?
If so, what do you see there when you hover your mouse over it? That should give you the app's current version and syncing status too.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Kathe Debenham, does the folder have this icon on it to show that it is a shared folder?
Yes, it does. And it has been working as a shared folder for us for over a year. It is just recently that documents are not being shared properly
- Jay
Just to clarify my colleague's earlier question, are the other users not able to see the files in the shared folder directly on the Dropbox site?
Yes correct
- Megan
Hey Kathe Debenham, is it possible that at some point you or the other member renamed the folder?
In case there's a mismatch there, and you're both adding content to different folders.
Also, if you check the folder's settings, do you see them as members there?
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