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Newly added documents don't show up on our Dropbox.
We are having a problem where new documents being added to our DropBox are not showing up. The person who added the documents can see them but no one else can. I can't tell what documents are and are...
Got it Kathe Debenham!
So it looks like this might be a syncing issue.
Would you mind checking on your task/menu bar and let me know if you see your little Dropbox icon, next to your WiFi?
If so, what do you see there when you hover your mouse over it? That should give you the app's current version and syncing status too.
Hi Megan,
Yes, it is the content inside a folder. All of the people that have access to the folder can not see the items I have added to it in the last 2-3 weeks.
When I login to my online account I can not see the documents.
Thanks for your help!
Rich
Super User II
Super User IIAll of the people that have access to the folder can not see the items I have added to it in the last 2-3 weeks. When I login to my online account I can not see the documents.
When adding files to your Dropbox folder and they don't appear online, that's usually a sync problem. The simplest explanation is that the Dropbox client isn't running.
Have you checked to make sure that the Dropbox icon is present in your system tray (Windows) or menu bar (Mac)? If it's not there, try to launch the Dropbox application. If it is there, what does it say if you hover your cursor over it?
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