Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Kyle R.14's avatar
Kyle R.14
New member | Level 1
10 years ago
Solved

No Link Code when using Single Sign-on from home

Hello,  My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at ho...
Download
Share
Third Party Integrations
  • Jane's avatar
    Jane
    9 years ago

    Hey jcmcconnell,  

    Thanks for getting in touch on Community about that!  

    Just a very quick question on that: Are you the only one on your team experiencing this issue? 

    The best troubleshooting advice I could give you at the moment would be to try collecting any information about the issue you have experienced and ask your admin to call in to us through the admin console. This will help him/her expedite resolution.  

    Hope this helps!  

    Kind regards, 

    JaneA

nxbalas's avatar
nxbalas
New member | Level 2
7 years ago

I don't understand how this issue is marked solved when all the advice is to call in.  what an amazing software as a service idea! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey nxbalas, kindly bear in mind that this an older discussion. Having reviewed previous interactions, it seems that this discrepancy comes from your configuration & I had advised calling in, so as to expedite matters for anyone facing this issue. Let me quickly re-phrase for posterity that this error pertains to users signing in on the desktop app, however they would be re-directed to the web as part of this flow. This is usually a configuration that will need to be checked with your IDP.
 
As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve included a copy of your comments there. Our higher-level technicians will get back in touch with you shortly via email; please have a look at your inbox within the day. 
 
Thanks for getting in touch on the Dropbox Community & I remain at your entire disposal if I’ve misunderstood your description in any way or you have any additional questions!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content