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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
3 years ago
Solved

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi felipesfc, sorry to hear about that! 

 

Based on what Sam, our Community Manager mentioned, we had a temporary hiccup. 

 

Could you try again, and let me know if you still notice the same behavior? 

 

Keep me posted! 

felipesfc's avatar
felipesfc
New member | Level 2
3 years ago
Yes, I was able to access the files on the same day a few hours later.

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