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Forum Discussion

Perifanosf's avatar
Perifanosf
Explorer | Level 3
2 months ago

Offline files not downloading. They show a yellow triangle and a message "failed to download".

The company I work for uses Dropbox. There is a shared folder with several members. I’m trying to save the folder’s files for offline access on my tablet. At first this worked normally, and wheneve...
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Perifanosf's avatar
Perifanosf
Explorer | Level 3
2 months ago

Hey Megan​ , some files are a few KB others are at most 50MB.
This happen only with files in a shared folder, but please note that there is not a newer version of the files. 

I have tried what you suggested.
Solves the problem for a few days, and then, problem appears again...

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Perifanosf! Just to clarify, do you get the “failed to download” error, after tapping on the yellow question mark icon next to the files you want to make offline?

Also, as a test, I’d like you to follow these steps and let me know if you’re still having an issue after that.

  • Perifanosf's avatar
    Perifanosf
    Explorer | Level 3
    2 months ago

    Hello Nancy​ ! No, yellow questionmark is not "tappable". 
    I saw the steps, but unfortunately there is not a Toggle for Use data for offline files (Android) as my tablet does not have Cellular data. It's a wifi only model.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      I see, thanks for clarifying that! Is it possible to test this by connecting to another WiFi network temporarily? Are you currently connected to your home network, or a corporate one?

      Also, do any of the other folder members encounter any similar issues?

      • Perifanosf's avatar
        Perifanosf
        Explorer | Level 3
        2 months ago

        I have tried different networks. Problem still there.

        Yeah.. everybody.

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