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Forum Discussion

Perifanosf's avatar
Perifanosf
Explorer | Level 3
2 months ago

Offline files not downloading. They show a yellow triangle and a message "failed to download".

The company I work for uses Dropbox. There is a shared folder with several members. I’m trying to save the folder’s files for offline access on my tablet. At first this worked normally, and wheneve...
Download
Error Messages
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

I see, thanks for clarifying that! Is it possible to test this by connecting to another WiFi network temporarily? Are you currently connected to your home network, or a corporate one?

Also, do any of the other folder members encounter any similar issues?

Perifanosf's avatar
Perifanosf
Explorer | Level 3
2 months ago

I have tried different networks. Problem still there.

Yeah.. everybody.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Perifanosf​, so sorry for the late reply here!

    It seems your latest message never showed up on our system. 😪 Do you still face the same issue? 

    If so, can I then send you an email in order for us to have a closer look into this? 

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