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paulieb's avatar
paulieb
New member | Level 2
5 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
sync
battiman's avatar
battiman
Explorer | Level 4
4 years ago

Hi! I am having the same issue as of yesterday! Did you get it resolved?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey battiman, sorry to hear about this. 

Could you provide some additional information about the issue you're facing so that we can assist further?

For example, did you enable the Smart Sync feature recently? Where exactly are you spotting the discrepancy? 

Any additional information is more than welcome!
  • battiman's avatar
    battiman
    Explorer | Level 4
    4 years ago

    I am having more or less the exact same experience as the threadstarter, I have been in touch with Dropbox support multiple times over the day and my case has been escalated to your senior department for further investigation. Believe me, all that can be checked and verified has been checked! I am very worried that I won't be able to fix this.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Thanks for your speedy response battiman - could you share your ticket ID so that I can look it up in our system? 
      • battiman's avatar
        battiman
        Explorer | Level 4
        4 years ago

        16055042

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