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Files sync to my computer as "online-only" despite the settings being set to "available offline".
I uploaded files from my android phone to dropbox. I see the files in my win 11 laptop but with a cloud sign next to it. On opening the file, it downloads. Hence the automatic download isn't working. The relevant options in the preference seems correct. Please check the screenshot
Hey expedite, thanks for the speedy reply!
Here's why I'm suggesting to make sure that the folders these files are added to are set as available offline:
If there are any folder-specific policies (such as a folder set to online-only), those settings may override the general offline availability, and the new files may remain online-only unless the folder is also set to be available offline.
This ensures that any content added from a mobile device is quickly accessible on the computer, both online and offline, according to the sync and availability settings.
Can you try manually changing a folder to be available offline, and then adding some files to it using your mobile app to check if that changes things?
5 Replies
- Megan
Dropbox Community Moderator
Hi there, expedite welcome to our Community!
Would you mind checking the Dropbox app version that you're using, and let me know?
You can find this by locating your small Dropbox icon, in your task bar next to your WiFi and hovering your mouse over it.
One more thing: if you right click on your content inside the Dropbox folder, do you see the option to make the files and folders available offline?
Keep me posted, and we'll take it from there!
Thanks for your quick response. The version is 227.4.4774. My goal here is auto download for the computer. I am aware of the manual workaround.
- Megan
Hey expedite, thanks for the speedy reply!
Here's why I'm suggesting to make sure that the folders these files are added to are set as available offline:
If there are any folder-specific policies (such as a folder set to online-only), those settings may override the general offline availability, and the new files may remain online-only unless the folder is also set to be available offline.
This ensures that any content added from a mobile device is quickly accessible on the computer, both online and offline, according to the sync and availability settings.
Can you try manually changing a folder to be available offline, and then adding some files to it using your mobile app to check if that changes things?
