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paulieb's avatar
paulieb
New member | Level 2
5 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
sync
battiman's avatar
battiman
Explorer | Level 4
4 years ago

I am having more or less the exact same experience as the threadstarter, I have been in touch with Dropbox support multiple times over the day and my case has been escalated to your senior department for further investigation. Believe me, all that can be checked and verified has been checked! I am very worried that I won't be able to fix this.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for your speedy response battiman - could you share your ticket ID so that I can look it up in our system? 
  • battiman's avatar
    battiman
    Explorer | Level 4
    4 years ago

    16055042

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Thanks for that battiman - I've passed your comments on to the agent who's handling your request so they're aware.

      You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime. 

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