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"Online Only" files now show file sizes of "zero KB" ???
About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"... I have two different Mac computers runni...
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Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for that battiman - I've passed your comments on to the agent who's handling your request so they're aware.
You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime.
You should be hearing from our experts soon, but please let me know if there's anything else you'd like to ask in the meantime.
Thanks.
In the meantime, perhaps you could inform your co-worker Hannah (above) that she is wrong in her statement. Refer her to your own article about this:
Hi @battiman, could you resolve this issue already? I have the same problem and I would like to know if there is a solution.
Thanks,
Chris
- It’s been resolved but it was a total nightmare! I was bounced around between a couple of support agents, one more incompetent than the other, before having the issue escalated to the “advanced support team” or whatever it was called. They were slightly more competent but still I had to repeatedly explain to them that this is not “expected behaviour”. Extremely frustrating that I understood their own product better they did!
Then, all of a sudden, the issue was resolved somehow on their end and despite having asked for an explanation I never got an answer. I am sure it helped that I have a Business account. I can look into the email address to the guy who resolved it but it has to be tomorrow.
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