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Only one tab displaying in spreadsheets stored on Dropbox
This morning when we open our spreadsheets on dropbox only one tab is being displayed and we can't access the other tabs on the sheet , if we download the file and open it all tabs are displayed. The...
Hi everybody,
Our team has made some changes, so please let us know if you're still having issues.
To clarify: there is no data corruption (i.e., we are not treating the sheets as a range within a single file). This behavior seems to be our Google editor deprecation banner "hiding the sheets tab," and we'll be adjusting this soon.
Thank you for your feedback!
Sam
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey LuNoel - sorry to hear about this.
Have you tried clearing your browser's cache or logging out of your account and then logging back in to see if that helps?
I signed out of Dropbox and signed back in. I cleared my cache and browsing history... This makes no sense. I have two excel workbooks in the same folder in Dropbox with the same number of tabs (8 each). One of the workbooks functions properly and the other one will only open the first worksheet. The one that won't open is 1.51 MB and the one that opens is 500 KB. Could the file size have anything to do with it? This is wasting so much time that I don't have to begin with, so I hope it is resolved soon.
As i was typing this response I had one more idea to try. I went into Dropbox on the web and clicked UPLOAD and selected the file from my computer VERSUS dragging it into Dropbox and it is working now. So this must have something to do with the process of dragging the file into Dropbox. I hope this helps you resolve.
Ugh!!! I went back into the file from the link and once again will not display the tabs!!!
Same thing happened on the incognito window. I get a square looking sad face icon when i try to open another tab in the excel workbook.
- Nancy
Thanks for giving this a go! I’d like us to try one more thing together, and if this doesn’t work either, let me know, and we’ll log a ticket for you instead.
What I want you to do is to hit Shift + click reload button, or command + shift + R (if you’re using macOS), or else, a hard reload of the page to see if that will help this time.
Hi Nancy: That is NOT a viable option. The spreadsheet that is in Dropbox, that has the issue of all the tabs not opening, is linked to https://www.tilecertifications.com/ (then click ACT Certified Installers Directory in the menu at the top of the webpage). We cannot tell people to go through those steps to open. It should just open like it used to. (You can click on the link and click on the directory and see what I am talking about.) ~ Thank you.
What steps are you talking about? I have already tried everything that was suggested. Even when I open that excel workbook https://www.dropbox.com/scl/fi/n97jl8wv1icjkdpcyr7ka/2023-12-12-ACT_BAC-CTEF_Master-List_for_ea_Cert_protected.xlsx?rlkey=uzilq1wow9dq9q4pogfgbu72o&dl=0 in my own Dropbox folder the same thing happens. And, since a lot of others on this thread have been having the same problem, I don't think the problem is on my end. Please resolve. Thank you.
- Walter
Hey LuNoel - sorry to jump in here, but did you try clearing your browser's cache or trying another browser?
I cleared my cache and browser history in Chrome a number of times. I just tried to open in the Microsoft Edge browser and the same result, only the first tab opens. Did you guys try to open via the link I sent previously?
Did you open the excel workbook that I gave you a link for on your end?
Did all the tabs open?
- Yes, you can email me at [removed per the Dropbox Community Guidelines]. However, I am going out of town for Christmas and will not be able to review same until after the first of the year.
- Hannah
Hey LuNoel, in this case, I would suggest reaching back out to us on this thread, when you're available again, because if we open a ticket now and it remains unanswered for a few days, it will get closed.
So, whenever you're ready, please let us know and we will send you an email right away!
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