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LITMANEN's avatar
LITMANEN
Explorer | Level 3
2 years ago

Opening a file from Dropbox in a third party app displays files slowly, sorting incorrect

I'll try to explain the strange behavior of Dropbox. Please also note that English is not my native language. Windows 10x64 system. About three days the following happens. If I run Windows Explorer (...
desktop
windows
LITMANEN's avatar
LITMANEN
Explorer | Level 3
2 years ago

Now I'm working without Dropbox, because I uninstalled it and haven't installed it yet. The difference is incredible since all my files are showed up instantly and immediately sorted as needed. With Dropbox installed, everything happens slower and you need to wait for them to appear and sort. 

I don’t understand why this happened and I can’t find the reason. I can’t remember changing or installing anything.
I also noticed that if the Internet disappears and appears, Dropbox does not connect automatically. It needs to be restarted, it doesn’t seem to see that the network has appeared. However, I don't think this is related.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LITMANEN, thanks for the additional info.

 

The fact that the issue remains when the Dropbox app is closed, does make me think this is not completely Dropbox related, but I do see your other points, so let's see what we can find out.

 

How many files do you have in your Dropbox folder?

  • LITMANEN's avatar
    LITMANEN
    Explorer | Level 3
    2 years ago

    As I already mentioned, after Dropbox is closed, at least three processes remain in the computer’s memory. So closing Dropbox doesn't free my computer from its influence.

    Indexing after reinstalling said 52.000 files. In different folders of course. 6 Gb in total. However, yesterday I reduced their number and reorganized them by placing them in different folders by year. This did not affect anything, the behavior did not change.

    Anyway, some more info.

    Today I uninstalled Dropbox again for the experiment I was asked to do above. I worked without it for some time. Then I decided to check Windows updates and noticed error 0x80070643. I looked at what the error was and corrected it (manually resizing the recovery partition) and installed the latest update. Then I installed Dropbox again. Now I have version 196.3.6775

    After  reinstalling Dropbox, opening files works fine.

    I'm not attributing the Windows update bug to Dropbox. And at this moment I cannot definitely say that the problem has been solved. I need time to check, I'll let you know more precisely tomorrow. 

    Also, my second computer has the same problem with Dropbox. And by the way, the same error occurs in Windows Updates. I need to repeat all my actions there too. 

     

    • LITMANEN's avatar
      LITMANEN
      Explorer | Level 3
      2 years ago

      But today everything is back as it was. I think that it worked normally before the first reboot. The problem is not solved and I have no more ideas.
      Files are loading slowly in the "Open" window. Whereas in Windows explorer it is displayed instantly.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey LITMANEN, are you still on the beta version of the app (196.3.6775)?

         

        If so, please go to your account settings here and turn off the "early releases" option.

         

        Then install the app again from this link and let me know how it goes.

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