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Lexeyich 's avatar
Lexeyich
Explorer | Level 3
4 years ago
Solved

Opening .JPG or RAW files out of Dropbox folder in other apps (Lightroom, Snapseed etc)

Hello world. Till today to open a selected file (e.g. .jpeg) from my Dropbox folder in Lightroom or other editor I just long tapped the image and the drop menu showed "Open with...."  - then I could ...
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Third Party Integrations
  • Hannah's avatar
    Hannah
    4 years ago

    I see, thanks for keeping me in the loop here.

     

    Another way to go about this, would be to open the photo, tap on the "..." (ellipsis) button, save the image to the device and then open it with your third party apps through there.

     

    Or even better, open the file from the Dropbox folder location in your Files app and open it with the third party apps from there. 
     

    That should also save the changes on the file to Dropbox automatically, without having to re-upload it manually.

cichti's avatar
cichti
Explorer | Level 3
4 years ago

I'm having a similar problem where the application used to open files stored on Dropbox is, 'dropbox'. This is useless as you cannot open a jpeg in the dropbox app. As a Mac, the default is Preview and this creates an error. I can work around by opening the Get Info, but this is something that happened with the recent update to the way Dropbox handles data. Additionally, the upgrade has changed the Documents and Desktop on my MacBook to alias therefore no longer under my control NOT HAPPY. PLEASE help  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey cichti, sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar?

 

Did you enable the Dropbox Backup feature at some point perhaps? 

  • cichti's avatar
    cichti
    Explorer | Level 3
    4 years ago

    started in MacOS 12.5, upgraded to Ventura 13.0.1.   I get the problem on my MacBook as it does not have the memory to download everything like my iMac (both the same OS's). Spent time on a chatroom today with Dropbox with the promise that the problem would be escalated but nothing

    Also spent 2 hours with Apple help where we uncovered it happened exactly when we did the upgrade a week ago - I trusted Dropbox when they said it was just a reorganisation. Kinda stuffed a lot of things up for the MacBook  

  • cichti's avatar
    cichti
    Explorer | Level 3
    4 years ago

    and status was sync'd

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Since you've already contacted our support team about this, could you share your ticket ID so that we can look it up in our system cichti?

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