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lynmac's avatar
lynmac
Collaborator | Level 8
4 years ago
Solved

Outage Oct 30 2022?

Seem to be getting an error message repeatedly telling me dropbox has to restart.  Anyone else?  
desktop
Error Messages
Mac
  • lynmac's avatar
    lynmac
    4 years ago

    Megan Walter 

     

    Exciting News!!!

     

    Installed an older version of Dropbox (went back to August 2022), no restart, no pausing of the antivirus.  

    Launched the desktop app and presto, it started syncing!  

     

    Result:  Everything is as it should be!!

     

    Re-installed v160.4.4703 and everything seems to be working fine.  Thanks for your help! 😁

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi lynmac, could it be any antivirus, or firewall that would be preventing Dropbox from launching properly? 

 

Could you try to disable them, and then try again?

lynmac's avatar
lynmac
Collaborator | Level 8
4 years ago

Hi Megan thanks for the tips.  I'm at least logged into Dropbox but sync history is showing it as stuck on "starting".  I suspect I'll get the error message shortly - and yup, there it is.    

 

Oddly enough there's been no major change to my system configuration since I changed my OS back in August 2022.  If it helps, this all started when I was cleaning things up and moving files from my computer into DB.  Unfortunately, I just compared one of the folders I was uploading to in Dropbox to what's showing in my finder on my desktop there's a major gap -- documents moved on the weekend are online but not the historical documents.  

 

Now I'm starting to really feel uneasy. 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey lynmac, you mentioned you've contacted our Support team, right?

     

    Could you send me your ticket number, so that I can locate it on our system, and see the progress you've made with our agent?

    • lynmac's avatar
      lynmac
      Collaborator | Level 8
      4 years ago
      Megan
      Ticket #19335533 Still very much a work in progress
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey lynmac, thanks for the ticket number reference! 

         

        I was able to pass my comments to it, and let the agent know what we've discussed here, in the Community. I can also see they've replied back to your latest response. Did you have the chance to review what they've suggested? 

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