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Outage Oct 30 2022?
Seem to be getting an error message repeatedly telling me dropbox has to restart. Anyone else?
Exciting News!!!
Installed an older version of Dropbox (went back to August 2022), no restart, no pausing of the antivirus.
Launched the desktop app and presto, it started syncing!
Result: Everything is as it should be!!
Re-installed v160.4.4703 and everything seems to be working fine. Thanks for your help! 😁
Hi Megan thanks for the tips. I'm at least logged into Dropbox but sync history is showing it as stuck on "starting". I suspect I'll get the error message shortly - and yup, there it is.
Oddly enough there's been no major change to my system configuration since I changed my OS back in August 2022. If it helps, this all started when I was cleaning things up and moving files from my computer into DB. Unfortunately, I just compared one of the folders I was uploading to in Dropbox to what's showing in my finder on my desktop there's a major gap -- documents moved on the weekend are online but not the historical documents.
Now I'm starting to really feel uneasy.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey lynmac, you mentioned you've contacted our Support team, right?
Could you send me your ticket number, so that I can locate it on our system, and see the progress you've made with our agent?
- Megan
Hey lynmac, thanks for the ticket number reference!
I was able to pass my comments to it, and let the agent know what we've discussed here, in the Community. I can also see they've replied back to your latest response. Did you have the chance to review what they've suggested?
Megan Yes -- now working with Build 160.4.4703
1st attempt - Paused my antivirus, installed DB Build 160.4.4703. Things looked good for a bit (auto logged into DB, started syncing), then stopped and got the error message again.
2nd attempt - Re-installed the build, restarted my Mac, repaused the antivirus, launched DB and appears to be hanging on "starting" and won't allow me to log in from my desktop. Got the error message again.
3rd attempt - Restarted DB and was auto-logged in, hung on "starting" then got the error message again.
Antivirus is still paused. Will add the notes to the Ticket for DB Support.
For those who are following along...
1. Reviewed my bandwidth setting to make sure it was set at "Do Not Limit"
2. Ran a security check and deleted all historical devices, browsers and apps
3. Fully removed the dropbox desktop app and did a new install (same version 160.4.4703)
4. Tried to open a file by accessing the Dropbox folder on my desktop (via Finder) (Opened excel, File/Open and selected an excel file). Was taken to the “Grant Access” screen and after “granting access” received the Alert: “Excel cannot open the file…… because the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file”. Confirmed this is an excel file, however is showing as “zero bytes” in Finder.
5. Still scouring posts in the community for some possible helpful tips.🙂
DB Support has referred the ticket to a member of their team who specializes in this kind of issue who will review and get back to me as soon as possible.
Grateful for the DB community and helpers like @Megan and @Walter. The community posts really help with identifying possible troubleshooting tips and I appreciate not feeling alone on this!
Thank you! 🙂
Exciting News!!!
Installed an older version of Dropbox (went back to August 2022), no restart, no pausing of the antivirus.
Launched the desktop app and presto, it started syncing!
Result: Everything is as it should be!!
Re-installed v160.4.4703 and everything seems to be working fine. Thanks for your help! 😁
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