Forum Discussion

harpiemacaron's avatar
harpiemacaron
Explorer | Level 3
9 years ago

PDF preview quality is much lower resolution than original

I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Dow...
desktop
sort
sync
View
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

The preview page displays a lower resolution image by design. It's simply a preview. If you need to see the file in its original quality, you need to download the file and open it on your computer.

  • betazero's avatar
    betazero
    Helpful | Level 6
    7 years ago

    Um why? This used to be fine before. Now we cant look at pdfs unless we download them(the preview is unreadable)? What is the point of the dropbox app or the website then? You basically are saying the only way to share files is to share a zip file but tell them "dont look at the pdfs because you need to download them". How can I turn the downgraded preview thing off? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!