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PDF preview quality is much lower resolution than original
I have a problem where I upload a good quality PDF to dropbox, and when I come to preview it, the quality is much worse... the resolution is terrible and in some cases I struggle to read the PDF. Dow...
Lemmy1984
Dropbox Staff
Dropbox StaffHi there,
Thanks for posting on our forum page.
As a first step, I would like you to try the following:
- Use a different browser like Safari, Mozilla Firefox, or Chrome.
- Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a plugin that you have installed on your browser or a security setting on your browser.
- If the issue is caused by a plugin, you can try incognito or private browsing mode to eliminate the problem:
Chrome: https://support.google.com/chrome/answer/95464
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
Safari: http://support.apple.com/kb/PH19216
- Clear your browser's cache. You can find instructions for doing so here:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If this does not resolve your issue, could you submit a ticket to be able to further assist you?
Thanks in advance.
Regads,
Lemmy
Thanks for posting on our forum page.
As a first step, I would like you to try the following:
- Use a different browser like Safari, Mozilla Firefox, or Chrome.
- Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a plugin that you have installed on your browser or a security setting on your browser.
- If the issue is caused by a plugin, you can try incognito or private browsing mode to eliminate the problem:
Chrome: https://support.google.com/chrome/answer/95464
Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info
Safari: http://support.apple.com/kb/PH19216
- Clear your browser's cache. You can find instructions for doing so here:
http://www.wikihow.com/Clear-Your-Browser's-Cache
If this does not resolve your issue, could you submit a ticket to be able to further assist you?
Thanks in advance.
Regads,
Lemmy
Pretty sure I posted a brief reply last night effectively saying 'shame on you Dropbox' for taking such a cavalier approach by discontinuing a feature that is important to many loyal users.
Beginning to suspect this forum is censored. This would be the 3rd or 4th post that has appeared immediately but then somehow vanished hours later.
Terry, UK
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