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Photos don't load on mobile app (android) or desktop (windows)
This has been going on for a while. The photos are there - they are visible in grid - but if I try to view them, Dropbox stalls, apparently trying to load all the photos in the folder. If I choose OPEN WITH for any individual photo, Dropbox will load with any of a number of applications offered. But that means I can only view one photo at a time and cannot scroll through all photos in the folder. Viewing any photo individually in this way does not mean that it will be visible in dropbox afterwards. Making them viewable offline doesn't make any difference.
3 Replies
- Megan
Dropbox Community Moderator
Hey Denwayz, let's jump right into this!
Does this happen when you try to view any photos, or photos from this specific folder?
Also, do you use your Files tab, or Photos tab on your mobile to preview them?
If you have any screenshots of this behavior, feel free to attach them here, in order for me to have a visual too.
Lastly, please let me know your exact OS, and Dropbox version that you've installed on the device.
Keep me posted, and we'll take it from there!
I'm also coming across this issue. It happens with any photo in my Dropbox, regardless if I'm connected to WiFi or running on my cellular network. Since I'm usually searching for specific images, I am uses the Files tab to find the proper folder that the image would be found. I don't want to scroll through endless dates to find what I'm looking for if I already have the photo in a specific location.
I'm not sure how to attach a screenshot, as I don't see an 'attachment' option. The best I can describe is that once I click an image to open it out of the grid-view, the square loading symbol appears and just keeps circulating. As Denwayz mentioned, the images will open with no issue if I select the 'open in' option and I'll usually select "Gallery" as the default application on my phone.
I'm running One UI version 7.0, Android 15 with no updates available. The Dropbox version I have downloaded is Version 428.2.2
Sidenote, I have also attempted uninstalling and reinstalling the app as well as clearing the cache. Neither troubleshooting has worked. The fact that I utilize the mobile app for 99% of my Dropbox usage, this is very frustrating and I'm at the point where I am considering other cloud storage options like OneDrive, including its ability to properly link to my phone storage.- Jay
Hi vcintronphoto, thanks for the information.
You can attach a photo on the forum by copying and pasting the image in your next reply if you're not seeing the attach button.
Do you have any proxy, VPN, firewall, or security software that could be restricting traffic to the following Dropbox domains?
