Forum Discussion

honeycombk2000's avatar
honeycombk2000
Explorer | Level 3
3 years ago

Please Help! excel file seems to be too big for it to work on dropbox anymore

Hello, I have a massive excel spreadsheet in a shared dropbox file that freezes or breaks anytime I go near it with a PC laptop or smartphone. Even causing my computer to completely freeze-up or bl...
desktop
Mobile
Preview
View
honeycombk2000's avatar
honeycombk2000
Explorer | Level 3
3 years ago

Hi Megan, 

 

I use the same browser on the phone and PC -Chrome. Sometimes MSN Edge or Mozilla Firefox for PC. Regardless, the browser isn't the problem. It's the file size. The file behaves the same no matter which browser or device is used to access the DropBox website without signing in to the desktop or mobile apps.

 

Thank You for your help and questions,

Michael   

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey honeycombk2000, sorry to jump in here, but could you clear your browser's cache and let us know if it improves matters at all?

 

Also, how about checking this on an incognito window with no plugins or extensions running?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!