Forum Discussion

spinmaker's avatar
spinmaker
Explorer | Level 4
1 month ago

Preview pane images accessed via UNC on a server in Dropbox are blank.

This is a tough one. We have Dropbox syncing our server files and access those via mapped network drives on workstations. All files stored locally. The problem is images stored on the server in the D...
Preview
windows
spinmaker's avatar
spinmaker
Explorer | Level 4
1 month ago

Hello and thanks for the reply. Yes preview works locally and when accessing over the network when the folder is not inside Dropbox. I just tested on 2 Windows 11 machines and its the same issue. The preview pane will be blank when images are accessed over a network regardless if its Windows server or Windows 11. it's only images. PDF, Excel and Word Docs are fine. The staff want it working so it's time to find another solution.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the additional info here, spinmaker. I’ve passed this as feedback to our team on your behalf.

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions