Forum Discussion

Tara K's avatar
Tara K
Explorer | Level 3
3 years ago

Preview Pane not working

Why can't I quickly view my pdf files in drop box? This is so annoying to have to open each file in order to view them. 
desktop
Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Tara K, let's jump right into this! 

 

Could you share some additional info with me such as the OS you're using on your end, or any screenshots you might have, of what you see on your end? 

 

Keep me posted, and we'll take it from there!

  • Tara K's avatar
    Tara K
    Explorer | Level 3
    3 years ago

    Meagen, it's pretty simple. When selecting a pdf document in the file explorer, I am not able to see the preview in the preview pane. I have to literally open the document in order to view it. Some things I can view and some I cannot. I am using Windows 10

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Tara K, sorry to jump in here, but could you clarify if this happens with online only files or if it's about files that are available offline on your computer? 

      • Tara K's avatar
        Tara K
        Explorer | Level 3
        3 years ago

        Its when I view them within my file explorer

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