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Problem searching for files in dropbox iOS ipad
Since the last update of the app, searching for files (by name) never shows any result.
Dropbox-app version 224.5 (27 feb 2021) on iPad with latest iOS (14.4).
In previous versions it worked fine...
Tried again today and guess what: it works again. On iPad and iPhone.🤔
I’m having EXACTLY this problem from yesterday, I’ve seen a couple of other threads with the same, no solutions are ever properly offered by the Help Team, & the problem either solves itself or in some cases does not...ever!
Sadly the Help team replied to my email then disappeared & have not answered the reply I gave, if you find a concrete solution to this PLEASE post it so we can get on with enjoying our Dropbox use (because I am a very unhappy user this weekend!). Best wishes,N
Did you ever get a resolution on this issue? I sent a message to the Dropbox support team, received one reply message, offering all the usual troubleshooting suggestions. I tried all the suggestions, am still having the problem, but the support team member disappeared on me, too! I pay too much for this app to not work!
- Sorry to hear that amyonline15, it just resolved itself after few days, they tried to help but I had a suspicion it was a general problem at their end (they won’t admit it obviously!). It’s not re-occurred thankfully! Good luck!!!…
- Thanks for your reply! I really hope they’re able to fix this issue for me.
- Megan
Dropbox Community Moderator
Hi amyonline15, thank you for your ticket number!
I managed to locate it on our system, and it seems that Anton has taken over.
Were you able to see the agent's reply on your end, and follow the steps?
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