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Saga66's avatar
Saga66
Explorer | Level 3
3 years ago

Problem with copy PDF file to external harddrive via dropbox, how to solve?

When I export pdf file from ipad to dropbox, then copy the file from dropbox to pc, it's fine. But if I copy the same pdf file to the external HD, it says there's not enough memory to complete the op...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Saga66, thanks for joining our Community.

 

Dropbox doesn't alter your files in any way, but let's see what we can find out about this.

 

After exporting the file to your Dropbox, how are you copying it to your PC? Are you downloading it from our website or does it sync with the Dropbox desktop app?

 

And if you move the file to a different location on your PC first, and then move it to your external drive, do you see a different behavior?

 

Let me know.

Saga66's avatar
Saga66
Explorer | Level 3
3 years ago

Sync with the dropbox desktop app. (dropbox folder in file explorer)

 

No, dropbox to external HD doesn't work. Dropbox to PC, then PC to external HD also doesn't work. (I even tried with pdf files I saved to dropbox centuries ago, they don't work also. So it's not just one pdf, it's all pdfs)

 

P.S. I also tried OneDrive, which works. Except for Dropbox, all of Box, Google Drive, and OneDrive work.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, Saga66.

     

    When you're copying the files either to your desktop first and then your external drive or directly from the Dropbox folder to the external drive, what is the state of the files?

     

    Meaning, are they set to 'online-only' or to 'available offline'?

    • Saga66's avatar
      Saga66
      Explorer | Level 3
      3 years ago

      I have no idea what you mean by that, how do I know what state are they? I didn't change any settings, it's default. Why don't you take a look? The video is here: [removed]

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        If you close the Dropbox application, does the same thing happen?

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