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Forum Discussion
Problem with copy PDF file to external harddrive via dropbox, how to solve?
When I export pdf file from ipad to dropbox, then copy the file from dropbox to pc, it's fine. But if I copy the same pdf file to the external HD, it says there's not enough memory to complete the op...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorAs my colleague suggested, are the files available offline or online-only? You can check the status by looking at the sync icons.
Try marking them as available offline first, and then see if they can copy to the external drive.
Did you watch the video I sent you? There's a green check icon on the lower left of every file. So I assume they are all availble offline (on my pc)!
And your suggestion doesn't make sense at all, I can't copy pdf files only, I have no problem with other files. If it's because of offline or online, why can I copy other files with no problem?
- Jay
Do you have Adobe Creative Cloud installed on your device?
No I don't.
I don't see how your questions relate to the issue. If other clouds have no problem and only dropbox does, it's something to do with dropbox 99% for sure.
I tried to go into dropbox.com and download from there and it's fine. But it's no point using dropbox if it doesn't work in file explorer.
- Megan
Hi Saga66, sorry to jump in here!
Keep in mind that due to security reasons, we can't view the link you shared with us. Can you share some screenshots instead, please?
While we're at it, can you send us some visuals of the error message you're seeing on your end, along with the properties of the file when it's synced locally to the device, compared to the properties when the same file is downloaded from the web?
That's your own company link, a dropbox link. If you can't click on link, why provide the feature of inserting a link?
The pictures are attached, but it's not as clear as the video because it shows you the whole process. We have been messaging back and forth for many days already, if you can't fix it, just let me know.
How come there's more resolve via email than here? It has nothing to do with me and everything to do with Dropbox. Please let me know.
- Megan
We would need some account specific info, in order to have a closer look into this. We might also need to escalate the case to our Specialists, in order for them to see what they can do about this, if we can't resolve it any other way.
And since this is a public forum, I think it would be best to take that route Saga66.
Sure if there might be a resolution.
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