Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Re: “Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
Whenever I view paper dropbox documents on my phone the images all fail to load. the images appear as the "Couldn't load preview" box with the retry button (retry doesn't work).
It's been like this for a couple of weeks now.
Even if you add the image to the document from the phone itself, the image switches to the "Couldn't load preview" after it is fully uploaded.
9 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey elliotwoods, thanks for reaching out to us.
This is an ongoing issue that our team is looking into.
I merged your post to this thread about it, so you can get an update, when we have one.
I'm also having this issue on iphone and on chrome browser as well on my macbook.
Here's an example of the issue on chrome browser but the same happens on my phone: https://share.cleanshot.com/3dhf9qh4
My pictures just started loading in the Paper app on my iPhone! The problem seems fixed! Is this real? What happened?
It's fixed for me as well! 😲
- Yep fixed here too. 😁
Well done to the guys that fixed it. 👍
Next time please try to keep us in the loop a little more. Im sure I'm not the only one that was feeling pissed off and forgotten when just an occasional update would have helped a lot. Agreed. I stopped using Paper now, though. The issue went on long enough for me to migrate all of my documents and images.
BenDBXCommunity Manager
Hi Everybody,
Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.
Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.
Thanks,
Ben
- Thanks for fronting up on that 👍
There's nothing wrong with occasional saying we're working on it guys but it's proving difficult to fix at the moment.
You don't have to have anything positive to say other than we're trying, that's all it takes but thank you and well done.
About View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
