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bbgain's avatar
bbgain
Explorer | Level 4
3 years ago
Solved

Preview of photos on Dropbox on Mac no more available

Until now, if you had Dropbox installed on your MacBook, you used to be able to view the images with the spacebar as a way to preview them. Now, next to most of the images is this cloud with the arrow pointing down and the preview function doesn't work anymore. Only when I open the image with a double click, it is available afterwards without cloud and with preview function. I already realize that probably the images are not stored locally on my device and that I double click to open the image first and thereby save it locally. But previously all images in my camera upload were directly stored locally and suitable for preview.
Does this have to do with a setting so I can do that again / images are saved locally? Thanks for your help

desktop
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  • Jay's avatar
    Jay
    3 years ago

    Could you try marking the files as available offline to see if you get the same issue with the previewing of the files?

11 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bbgain, thanks for bringing this to our attention.

     

    Could you confirm the version of your Mac OS and the Dropbox desktop application?

     

    This will help me to assist further!

  • bbgain's avatar
    bbgain
    Explorer | Level 4
    3 years ago

    Ventura 13.4 and Dropbox Basic / Desktop Version

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you hover over the Dropbox icon in the menu bar, what version number do you see there?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try marking the files as available offline to see if you get the same issue with the previewing of the files?

  • bbgain's avatar
    bbgain
    Explorer | Level 4
    3 years ago

    That way it functions. And then I have the green check mark back too. But earlier it was set like this all time. Do I have to do this now with all new pics?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're on the newer version of the Dropbox desktop application for Mac OS, then by defaults files would be online-only. 

     

    If you mark folders as available offline, however, any files in those folders would become offline, including new ones.

  • Nienke77's avatar
    Nienke77
    New member | Level 2
    3 years ago

    I have the same problem, I can only see Macbook images instead of previews of the photos. The file is already available offline. How can I solve this?

     

    Greetings, Nienke77

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Nienke77, can you make the file online-only and then available offline again, to see if that helps?

  • Naomidddd's avatar
    Naomidddd
    Explorer | Level 4
    2 years ago

    I open them in preview, it takes a minute or so, but then the preview loads. This is a work around but it's all I can figure out without making them local.

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