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luizfernandomiller's avatar
luizfernandomiller
Collaborator | Level 8
2 years ago

Re: How to view previews of online-only files on desktop (like how you can in the mobile app)? - macOS

It's working now...
I force closed my Finder and I restarted my Dropbox, and the thumbnails of offline files are finally showing again.

Thanks.
Best,

1 Reply

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  • pizzamargherita's avatar
    pizzamargherita
    Helpful | Level 6
    2 years ago

    I confirm I also got my thumbnails back. I'm so glad this now works, it's work-life changing.

     

    m1 max macbook pro 16, macos ventura 13.5.2 (22G91), dropbox beta 185.3.6023.

     

    Thanks to those who finally acknowledged the issue and developed a fix. Please don't ever let this get broken again, I have a great all around experience with Dropbox!

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