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Forum Discussion
Searching Not Working on iPadOS Files app
Hi,
According to this link: https://help.dropbox.com/installs-integrations/mobile/ios-files-app
I should be able to search for stuff in the current dropbox folder when accessing it from the iPadOS built-in Files app. But unfortunately this is not working for me. No matter what I search for, the result is always empty, even if there's only one file in the folder. I'm using the latest iPadOS and Dropbox app for ipad. Any idea how I can fix this?
Thanks!
78 Replies
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- Daphne
Dropbox Community Moderator
Thanks for the ticket number jasontx0426, I've just followed up with you there. Please check your inbox for my message when you have the chance.
Hi Daphne! I am having the same issues and have attempted in all of the ways I can find to get a ticket number, but have been unsuccessful. However, I am having the same issues after multiple re-installs and different networks. No matter what I try I cannot search within the native iOS Files app.
- Lusil
Dropbox Staff
Hi there Michellem921, thanks for nudging us on this thread.
I've sent you a ticket to have more in-depth look on this together.
When you get the chance, check your inbox for my latest message.
Cheers!
I notice this issue has been fairly widespread and reported by a number of users, including me.
Depite this, it doesn't seem to have been addressed by Dropbox, and I notice the fault still remains. I've tried to use the search function on my iPad's Files app (iPadOS 14) today and there are still no results appearing.
Can we have an official update from Dropbox on this aspect please?
- Jay
Hi Stanners1980, in order to look into this matter in more detail, could you contact the support team directly for them to investigate it further? Thanks!
- The response I got was:
I have investigated this case, and have reviewed the previous exchanges on these emails. From my understanding you would like to search your Dropbox files on the iOS Files app. At the moment this feature is not available on the Files app which is an expected behaviour. You can find more information on which feature is available with the following link below:
https://help.dropbox.com/installs-integrations/mobile/ios-files-app
And, it took TEN DAYS of back and forth to get this answer. The answer is no, it isn’t working and it won’t be. Don’t waste your time trying to “problem solve” with them. Dropbox my ticket number is #10297404 and this issue was raised over 1 year ago. I am very disappointed with the service, I've received no updates and tried all you have suggested including contacting Apple Support. Apple have confirmed that there is an issue with the Dropbox app. This thread makes it very clear that your users are having issues with the app functionality. Please could you update me on when this will be resolved.
Also on the iPadOS will you be adding functionality so that we can have 2 windows of the dropbox app side by side? MS Word has implemented this.
- I just wondered, is this also problem with box, Google, and other storage services? Or is it Dropbox only? I’ve already moved off to Apple storage system (much cheaper)due to this ridiculous problem in Dropbox but still using my wife’s Dropbox as she subscribed to pro version anyway. Well anyway it looks like they won’t fix it (or really, CANT fix it)
this is just a Dropbox problem, I've tested the other cloud providers and they work as required. Dropbox seem to show no will to resolve this issue, but happy to be proven wrong.
I don't have other services but Google Drive does not have this problem. And after more than a year of posting this question and going into loops with Dropbox staff, I don't think they are putting effort into actually fixing this. Really frustrating.
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