Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

petarpavlov5's avatar
petarpavlov5
New member | Level 2
2 years ago

Shared files in URLs not loading on Web (Chrome, Windows 11) but load fine on the phone

Hi all,   I've experiencing the following issue:   A friend of mine shared a .WAV file via link and when I click it the web browser loads, the page preview loads for a brief second and then an Er...
Error Messages
Preview
shared links
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi petarpavlov5, thanks for bringing this to our attention.

 

Could you try using incognito/private browsing mode without any extensions running to see if something is prevent the Dropbox site from loading normally on Chrome?

 

Let me know how it goes!

petarpavlov5's avatar
petarpavlov5
New member | Level 2
2 years ago

Hey Jay,

 

Yes, opening the link in Incognito worked fine.


Interesting, I don't have any new extensions installed recently.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It could be a recent update to an extension, or a built-in Chrome update that affected the site. 

     

    You can narrow this down by gradually enabling extensions in incognito mode, until the site stops working, to figure out which extension is causing this.

    • petarpavlov5's avatar
      petarpavlov5
      New member | Level 2
      2 years ago

      Found it. 

      Bitdefender Anti-tracker
      Protects your privacy by blocking trackers that collect different type of data everytime you navigate online.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update, it's possible that something on the Dropbox site triggered Bitdefender, or a recent update made it more sensitive to the Dropbox site. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!