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pamchromebook's avatar
pamchromebook
Explorer | Level 3
3 years ago
Solved

Slow opening of Dropbox files on a new Chromebook

I switched to a chromebook this month from a pc.  I use dropbox for all my storage.  I have setup dropbox in my folders and get to my dropbx files. but they open very slowly.  I have also used google...
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  • Sir_Reginald_III's avatar
    Sir_Reginald_III
    3 years ago

    I know this is an old post but I was having the same problem on my ASUS Chromebook (2022 version)  and found a way to make the files load faster and appear with thumbnails. First, I deleted and reloaded the Dropbox App in order to assure I had the most recent version. I then went into the App Info Settings and set it to open in Dropbox instead of the default Chrome Browser setting. These simple steps seemed to have solved the problem for me and I hope it does for you or anyone else who stumbles across this post as I did.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey pamchromebook, thanks for bringing this to our attention.

 

Dropbox on a Chromebook doesn't really work as the desktop client does on a PC or Mac computer, it basically acts more like our mobile app.

 

Are you having this issue only with Dropbox? Are you having trouble opening other files on your Chromebox (apart from Google Drive)?

 

Can you access your files using our website as normal?

 

Keep me posted.

  • pamchromebook's avatar
    pamchromebook
    Explorer | Level 3
    3 years ago

    The issue is with Dropbox only.

    Google drive files open quickly 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi pamchromebook, are the files in Dropbox stored locally on the device, or are they online-only, meaning they have to be downloaded each time?

      • pamchromebook's avatar
        pamchromebook
        Explorer | Level 3
        3 years ago

        Online only

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