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Dominic13's avatar
Dominic13
Helpful | Level 6
6 years ago
Solved

Slow Upload & bandwidth settings ignored

Hi, I recently started to use dropbox again, but I do have a problem with the desktop app on windows. When I try to upload a file, I get ~1MB/s. My settings are set to "no limit" for both download an...
desktop
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sync
upload
  • Dominic13's avatar
    Dominic13
    6 years ago

    We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.

     

    Thank you very much for the help though. Sadly it's nothing you or we can solve :/

Dominic13's avatar
Dominic13
Helpful | Level 6
6 years ago

I doubt the performance of the clients is the problem here. We already did the Windows tests on two different fairly powerful  machines. The server we did the linux tests on is even more powerful. Additionally we tested everything with an 8core Mac Book Pro 2019 and had the same problem again.

 

The fact that rclone can do full speed even when using encrypted remotes on every single device we tested but the dropbox app can't is so confusing. I am not sure if it's the way the dropbox app handles uploads by maybe only uploading one at a time compared to multiple ones with rclone. All rclone tests have been done with 5 parallel uploads. Single file uploads with rclone aren't full speed either, but still faster than the dropbox app, albeit not by much.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Generally, the Dropbox desktop application should be uploading and downloading files one at a time, instead of multiple files.

 

You can check the sync queue in the app by clicking the up arrow at the bottom of the expanded tray app.

 

I'd recommend contacting the support team directly for them to investigate this matter in more detail if you're still experiencing this issue on your network.

  • Dominic13's avatar
    Dominic13
    Helpful | Level 6
    6 years ago

    We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.

     

    Thank you very much for the help though. Sadly it's nothing you or we can solve :/

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the update, Dominic13, glad to hear that we've at least discovered what was causing the slowdown!

       

      I hope you have a relaxing weekend!

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