Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Preview
restore
  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi there, are you opening the files on the Dropbox site or on your machine itself?
 
If you’re using the site, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
If the machine, could you check if the Dropbox desktop application is running, and what status it has in the menu bar or system tray?
 
Let me know how it goes!
saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago

Hi Jay -

 

I accessing it from my computer/machine. I am not sure what you mean by "check if the Dropbox desktop application is running, and what status it has in the menu bar or system tray?"  I access my DropBox from my favorites and it's also something i can access from my dock. How do I check if it is running and its status?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Is it visible in the menu bar or system tray, as per this article?
     
    When you hover over the icon, you’ll see if the app is syncing or up to date.
    • saguilar2012's avatar
      saguilar2012
      Explorer | Level 3
      7 years ago

      Ah ok. When I looked at the menu bar, it appears that the Dropbox incon is Syncing. Is there any other reason why it is saving my docs as Zero Bytes, resulting in blank pages when I open the document?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        If it is still syncing, then it means that it isn’t up to date yet.
         
        I’d recommend waiting until all your files have finished syncing before attempting to open those files.
         
        If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!