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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Is it visible in the menu bar or system tray, as per this article?
 
When you hover over the icon, you’ll see if the app is syncing or up to date.
saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago

Ah ok. When I looked at the menu bar, it appears that the Dropbox incon is Syncing. Is there any other reason why it is saving my docs as Zero Bytes, resulting in blank pages when I open the document?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
    • Alinemac's avatar
      Alinemac
      Helpful | Level 5
      5 years ago

      I have the same problem. I accessed the document directly on Dropbox. It shows many documents I have stored there but it says the document is zero bytes and its empty. I am kind of in despair! Can't lose all that work!!!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 years ago

        My guess Alinemac is that you are on a Mac and the file has either been moved to, copied to, or saved to Dropbox which has then uploaded the temp 'holder' file that Dropbox creates (at 0bytes). Time hasnt then been allowed to upload the full file once the copy/move etc. has finished. 

         

        The only way to retrieve the file now is to go back to the original device and let it finish uploading

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