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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi idontgetoutmuch, I hope you’re doing well! 

 

Can you let me know if you see any syncing icon next to this file on your desktop app, and what that icon is (green checkmark/cloud icon etc)? 

 

Also, what OS are you using and what’s the current syncing status of your Dropbox app?

idontgetoutmuch's avatar
idontgetoutmuch
Explorer | Level 4
4 years ago
Nancy wrote:

Hi idontgetoutmuch, I hope you’re doing well! 

 

Can you let me know if you see any syncing icon next to this file on your desktop app, and what that icon is (green checkmark/cloud icon etc)? 

 

Also, what OS are you using and what’s the current syncing status of your Dropbox app?

I have a green checkmark. I am on macOS 12.4. Dropbox says my files are up to date.

 

Dropbox on the web says the file is 500 kb - the dropbox app says it's 0 kb.

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