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saguilar2012's avatar
saguilar2012
Explorer | Level 3
7 years ago
Solved

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
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  • Jay's avatar
    Jay
    7 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info, antoniojl, it seems that there isn't any other version of the file available on the Dropbox site, so it wouldn't be possible to recover them via Dropbox. 

 

idontgetoutmuch, what happens if you mark entire folders as available offline? Do the files download in bulk?

idontgetoutmuch's avatar
idontgetoutmuch
Explorer | Level 4
4 years ago

Jay that worked thanks - I don't think the permissions are right but this is good enough.

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