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Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Hi Walter the issue is when I search them in the Finder on my Mac or I try to attach images within GMail they show as zero bytes. I then have to go to Dropbox and search and download the images in order to use them. I can no longer just attach them. This is a time waster. My understanding is that this is all due to the most recent IOs update. Dropbox hasn't fixed the bug on your end and from what I was told there's no intention to fix it. I'm left inconvenienced and frustrated and want to move all my photos to Google and get rid of Dropbox.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorCan you maybe send us a screenshot of how and where the files is showing zero bytes elainemorrison?
Also, since you're using Gmail, have you considered using the Dropbox for Gmail add-on?
My problem is a little different: I archived files from Dropbox onto an external drive a couple of years ago. The files were then deleted from Dropbox. Now all those files on my external drive are zero bytes. They were not zero bytes on my drive two years ago.
My fear/guess is that in spite of taking forever to archive, Dropbox never really archived the media at all but just made file-names that pointed to the Dropbox media.
Or does someone have another idea? Yes, it's a disaster ...
- Megan
Hey DUDLEYKCET, sorry to hear about that!
Did you use our app, in order to copy the content from the Dropbox folder, to your external drive?
It sounds like the content might have been available online-only, which means that the only thing copied, was the files' placeholders. Could this be the case?
Keep me posted!
Hi Megan I downloaded the files from a photographer on my laptop. I was able to attach photos from Finder and from GMail until the last Mac update. The Mac update caused me to no longer be able to easily attach photos as they all show as zero bytes. Now if I want to attach a photo I have to open up Dropbox on my computer and then download the image and then use it. I was told months ago by a "Dropboxer" that Dropbox was "trying" to fix the problem and that the software update was the issue but that no one seemed to know what to do. In the meantime, I'm paying for Dropbox and am massively inconvenienced.
- Walter
Hey elainemorrison, sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place?
Are you ensuring that the file is locally available to your computer first by making it available offline?
Also, have you considered using the Gmail add-on as an alternative way to achieve what you had in mind?
Hi Walter I used to be able to take photos and drag them from finder to emails or Shopify. Ever since I did a Mac update earlier this year it stopped working and shows as zero bytes. I've asked and asked and asked and asked and no one at Dropbox seems to know what I'm talking about or what to do.
I downloaded the photos from my photographer to Dropbox. All was fine for months and then after the update, I'm not able to access them in an easy fashion. And no one has an answer...
- Jay
You're viewing the Dropbox site, and not the Dropbox folder on the desktop machine.
You need to right click files and folders in the Dropbox folder in Finder/Explorer.
Jay they say zero bytes.
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