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Some of my files show up as zero bytes
When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
My problem is a little different: I archived files from Dropbox onto an external drive a couple of years ago. The files were then deleted from Dropbox. Now all those files on my external drive are zero bytes. They were not zero bytes on my drive two years ago.
My fear/guess is that in spite of taking forever to archive, Dropbox never really archived the media at all but just made file-names that pointed to the Dropbox media.
Or does someone have another idea? Yes, it's a disaster ...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey elainemorrison, sorry to jump in here, but could you clarify how exactly you're attaching the file in the first place?
Are you ensuring that the file is locally available to your computer first by making it available offline?
Also, have you considered using the Gmail add-on as an alternative way to achieve what you had in mind?
Hi Walter I used to be able to take photos and drag them from finder to emails or Shopify. Ever since I did a Mac update earlier this year it stopped working and shows as zero bytes. I've asked and asked and asked and asked and no one at Dropbox seems to know what I'm talking about or what to do.
I downloaded the photos from my photographer to Dropbox. All was fine for months and then after the update, I'm not able to access them in an easy fashion. And no one has an answer...
Walter I tried following the instructions where it says to open Finder, right-click the folder, and set it to offline. When I right click it opens the folder which shows me all the photos and nowhere does it give me the option to set it to offline. It would be helpful if you had graphics showing how to do this.
- Jay
Hi elainemorrison, when you right click a file in your Dropbox folder while the Dropbox desktop application is running, you should see different options there.
Could you attach a screenshot showing these options in order to assist you further?
Hi Jay When I go to Dropbox on my desktop and go to the folder I can check a box next to the folder or there are three dots at the far right and when I click on those it gives me options:
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